First, check out our Frequently Asked Questions Section below. Our most common questions are already answered there. If you don’t find your answer there, you can always reach out to us directly by using the email address below. We’ll get back to you within 24 hours (Mon-Fri). Have a great day!
Contact us by email: [email protected]
When will you ship my items?
All items are subject to handling period before they are dispatched. However, 99% of orders are shipped within 3-5 days of payment.
When will I receive my items?
• Shipping times range from 1-2 days to 2-4 weeks depending on product availability and customizations. Please reach out to us via the link above and we’ll happily track down your order and let you know!
• Handmade items and print on demand items should arrive within 1-2 weeks of your order date. Products featured in our Global Partner Program may take 2-4 weeks as items are arriving from small businesses around the world.
Will my items be sent in 1 package?
For logistical reasons, items in the same order will sometimes be sent in separate packages. Please keep this in mind when receiving deliveries. If you have any questions, reach out at the email address above to let us know!
What is the return policy?
Most items have a 45-day refund policy. We realize it takes some time to get your order delivered so we try to be as flexible as possible. If you need help please send us a support ticket. Our #1 goal is keeping our deeply valued customers happy!
Where is my order shipping from?
In order to get the best prices possible, we work with small mom and pop businesses around the globe. This means shipping times can take a little longer, but by cutting out the middle man, you get the best deal possible, and you’re helping support people that are just as passionate as you!
Where do your products come from?
Our products are ethically sourced from small businesses around the world. We partner up with other businesses and feature their products in our store. We then cut out the big-box-retailer “middle man” and our suppliers ship directly to you.
Where is my order?
If you didn’t receive a tracking number, send us a message at the email address above and we’ll gladly help you hunt down your order. Please wait for the full delivery window before contacting support, and make sure to check your mailbox! It may be there right now.
If you have any other questions, email us at [email protected]. Our small but passionate staff is more than happy to help in any way we can! Thank you for your business and have a great day!